Shipping policy

All orders are shipped within 2-4 days. Orders to mainland UK are delivered within 2-3 working days of purchasing.

International shipping - all orders are shipped from our distribution centre in the UK, therefore some international orders may be liable for Custom Duty & Local Taxes. These fees are completely out of our control and the responsibility of the purchaser. Failure to pay this additional duty or tax will result in your parcel being returned to us. Please speak to your local Customs Office if you have any queries regarding this. Shipping fees will vary per country.

Please note that it is not possible to cancel an order once it has been placed or processed. If you no longer wish to keep the order, please view our Returns Policy for details on how to return your order once received.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking. We do not require signatures upon delivery and we are not responsible for any lost or stolen parcels.

If you have any questions about your order, please contact support@ramicafe.com with your Order Number and we will be happy to help. We aim to respond to all enquiries within 24 hours, although from time to time, it may take us a little longer.